Document Specifics
PDF | 19 pages
It’s a long stretch between onboarding and renewal. After you’ve successfully onboarded a new customer, how does your CS team keep them engaged enough to want to renew?
Learn from customer success experts who share how to proactively identify signs your customers may churn, and then provide the kind of value that increases adoption.
In this e-book, you’ll learn:
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Different types of conversations to have with customers to showcase the value of your product
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Ways to keep customers up to date on use cases and helpful features
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How to engage customers through automation processes
